Refund policy
Return & Refund Policy
Thank you for shopping with Machine Shops United LLC.
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return:
- The item must be unused, unopened, and in the same condition in which it was received.
- The item must be in its original packaging.
- Proof of purchase is required.
Used, installed, altered, or damaged cutting tools are not eligible for return unless the item was defective or damaged when received.
How to Request a Return
All returns must be approved before they are shipped back to us.
To request a return, email us at:
Please include your order number, the item you wish to return, and the reason for the return.
Items returned without prior approval will not be accepted.
Return Shipping
We provide free return shipping for approved returns.
A prepaid return shipping label will be provided after your return request has been reviewed and approved.
Items that do not meet the return eligibility requirements may be rejected and returned to the customer at the customer’s expense.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges, if any, are non-refundable unless the item was defective, damaged, or incorrectly shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at sales@machineshopsunited.com.
We will arrange a replacement or issue a full refund, including applicable shipping charges.
Contact Us
For questions regarding returns or refunds, contact:
Machine Shops United LLC
Email: sales@machineshopsunited.com